Contact

Questions about your order, a product or a return? Email info@ercyel.be — that's the quickest way to reach us. Mention your order number, and if something arrived damaged, add a photo. Messages are read by a human, and we aim to reply within 24 hours, in Dutch, French or English.

Need help choosing a product?

Ask Ceylan. Personal product advice is a service here, not a chatbot — tell us what you're looking for and which products or shades you're considering, and we'll help you choose honestly.

Sometimes faster than an email

Follow your parcel on the Track your order page, see how returns work in our Return Policy, or read the frequently asked questions.

Who you're writing to

Ercyel is a Belgian web shop, operated by ZERAS BV, Bremheuvel 13, 3630 Maasmechelen, Belgium — company and VAT number BE 0810.497.356. We ship to Belgium, the Netherlands and France.